Refund policy

Your business and satisfaction are our priority. We handle each case individually.  Given the circumstances of your order, we will ensure we do the best we can. Some issues are beyond our control.

You can always contact us for any return question at hydrate@purestelectrolyte.com.

30-Day Window

If something isn't right with your order, reach out to us within 30 days of delivery and we'll work with you to make it right.

Opened Products

Because our products are consumable, opened items cannot be returned. That said, if you're not satisfied, reach out and we'll find a solution together on a case-by-case basis.

 

No Return Shipping Required

We do not accept physical product returns. If there's an issue, we handle it directly  there's no need to ship anything back to us.

Sale Items and Gift Cards

Sale items and gift cards are final sale.

Questions?

Email us at hydrate@purestelectrolyte.com with your order number and we'll take care of you right away.